Before You Arrive
Studio Policies
Everything you need to know before stepping onto the reformer. We've designed every policy to protect your practice and our community.
Studio Policies
At Studio Élan, every detail is designed to support your practice — and ours. We ask that you move through our space with the same intention we bring to it.
Purchases & Credits
- All sales are final.
- Membership credits do not roll over month to month.
- Credits are non-transferable — book with intention and use them within your cycle.
Grip Socks
- Grip socks are required for every class.
- Bring your own or pick up a pair at the studio.
- They keep you grounded (literally) on the reformer.
Cancellations
- We require a 6-hour cancellation notice.
- Reservations cancelled after this window will be charged the full class fee.
- This policy allows us to open your spot to another client on our waitlist.
Arrival
- Please arrive with time to settle in.
- Clients arriving more than 5 minutes after class begins may have their spot offered to a client waiting in the studio.
Studio Care
- After class, please reset your station and return all equipment to its place.
- A small courtesy that keeps our space beautiful for the client after you.
Prenatal Practice
- Studio Élan is not currently accepting new prenatal clients into group classes without an established, consistent Pilates practice prior to pregnancy.
- We're happy to discuss alternatives to support you — please reach out.
Belongings
- Studio Élan is not responsible for lost or stolen items.
- We recommend keeping valuables with you or leaving them at home.
Class Cancellations
- Studio Élan reserves the right to cancel a class due to low enrollment, instructor emergency, or inclement weather.
- We'll always do our best to notify you as early as possible.
Right to Refuse Service
- Studio Élan reserves the right to refuse service to any client.